1. About us

Party Wafers is operated by Bespoke Wafers Limited. References in these terms to “Party Wafers”, “we”, “us” or “our” mean Bespoke Wafers Limited trading as Party Wafers.

You can contact us at:

• Email: hello@partywafers.co.uk
• Telephone: 0141 459 1029
• 10 Hallcraig Street, Airdrie, ML6 6AH, United Kingdom

2. Using our website

You may use our website to browse our products, create personalised designs, upload artwork, obtain prices and place orders.

You must not misuse the website, interfere with its operation, attempt unauthorised access to our systems, use automated tools in a way that places an unreasonable load on the service, or use the website for unlawful purposes.

We may temporarily restrict access to features where reasonably necessary for maintenance, security, fraud prevention or protection against misuse.

3. Placing an order

Our ordering process allows you to create or upload a design, review a preview, choose your quantity and approve the design before adding it to your basket.

Before completing checkout, please check the order carefully, including:

• Design and artwork.
• Names, dates, ages and wording.
• Quantity.
• Billing and delivery information.
• Delivery service.

Submitting an order is an offer to purchase the products shown in your basket. A contract is formed when we accept your order following successful payment and send you confirmation.

We may refuse or cancel an order where, for example, payment has failed, the product is unavailable, the order cannot reasonably be produced, there is an obvious pricing error, or the artwork cannot lawfully or safely be processed.

If we cancel an order after payment and before supply, we will refund the amount paid for the affected product.

4. Designs, previews & approval

Our online designer allows you to create personalised artwork or upload finished artwork and preview how the design could appear on a wafer before ordering.

Generated designs

Designs created through automated or AI-assisted tools may occasionally contain unexpected details, spelling, layout or visual errors. You are responsible for reviewing your preview carefully before approving it.

You should check all names, dates, wording, numbers, spelling and important design elements before approval.

Approval

When you approve a design, you confirm that you are satisfied with the artwork shown and want us to use it for your order.

Approval does not remove any statutory rights you may have if the goods we supply are faulty, damaged or materially different from the approved order.

Print differences

A digital screen and an edible wafer are different materials. Colours, brightness, fine detail and contrast may therefore vary slightly from the on-screen preview.

Edible printing also cannot reproduce every colour or detail in exactly the same way as a conventional paper or photographic print.

We may make minor technical adjustments needed to prepare artwork for production, such as positioning, scaling or print-area adjustments, provided these do not materially change the approved design.

5. Artwork you upload

If you upload a logo, photograph, illustration, design, trademark, wording or other content, you confirm that you have the right or permission necessary for us to reproduce it for your order.

You grant us permission to process, resize, reproduce and print that content solely as reasonably necessary to provide the requested service and fulfil your order.

You must not knowingly upload content that:

• Infringes another person’s copyright, trademark or other rights.
• Is unlawful.
• Is fraudulent or misleading.
• Contains material you do not have permission to use.

We may refuse to produce artwork where we reasonably believe doing so would be unlawful or would infringe third-party rights.

6. Generated artwork and uniqueness

Designs produced using automated generation tools are created from the information and instructions submitted to the system.

We do not guarantee that a generated design is unique, exclusive, capable of registration as intellectual property, or free from similarity to independently created designs.

You remain responsible for determining whether a design is suitable for any commercial, trademark or other use beyond purchasing the personalised wafers from us.

7. The products

Our personalised products are edible wafer discs printed using edible printing technology.

Unless otherwise stated on the relevant product page, personalised Party Wafers are 60mm round wafer discs.

Because wafers are food products made from natural ingredients, minor variation in colour, shade, surface texture, shape or edge appearance may occur.

Images on the website are intended to represent the product as accurately as reasonably possible, but screens and devices display colours differently.

Please read the current ingredient and allergen information provided with the product before serving it, particularly where guests have allergies or dietary requirements.

8. Prices & payment

Prices are shown in pounds sterling and include VAT where applicable unless stated otherwise.

The current product price is calculated using the quantity selected in the designer or basket.

Our minimum order value is £20.

Delivery charges are shown separately where applicable.

Payment must be completed using one of the payment methods available at checkout. Your order will not enter production until payment has been successfully completed.

If an obvious pricing or technical error occurs, we may contact you before accepting the order rather than supplying the product at an incorrect price.

9. Delivery

Available delivery options, prices and estimated times are displayed on the website and at checkout.

Current services may include:

• Economy: up to 7 working days.
• Standard: up to 5 working days.
• Premium Express: a 24H priority service for eligible urgent orders.

UK Economy delivery is currently available free on eligible orders of £39 or more.

Delivery availability, charges and eligibility shown at checkout at the time you order will apply to your order.

Working days normally exclude weekends and UK public holidays.

Delivery dates and timeframes are estimates unless we expressly confirm otherwise. Courier delays, severe weather, transport disruption and other matters outside our reasonable control can occasionally affect delivery.

Please ensure the delivery address is complete and correct before checkout. We are not responsible for delay or failed delivery resulting from incorrect address information supplied by the customer.

If your order is required for an event, you should allow reasonable additional time for unexpected carrier delays.

10. Cancellations & change of mind

Our products are made specifically to your order using personalised artwork, wording or specifications.

Because the goods are made to your specification or clearly personalised, the normal statutory right to cancel a distance sale simply because you change your mind does not generally apply to these products.

If you want to cancel or change an order, contact us immediately. If production has not begun, we may be able to help, but we cannot guarantee that a personalised order can be cancelled once it has entered production.

Nothing in these terms limits your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

11. Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or materially different from what you ordered, contact us as soon as reasonably possible.

For faster investigation, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the affected products and packaging.

We may request additional reasonable information to investigate the issue.

Where goods are confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your legal rights.

12. Returns

Personalised edible products cannot normally be returned simply because you no longer want them.

Do not send food products back to us unless we specifically ask you to do so.

This section does not affect your legal rights in relation to faulty, damaged, incorrect or misdescribed products.

13. Event dates

If you provide an event or required date, we will use that information to help understand your deadline.

Providing an event date does not automatically create a guaranteed delivery deadline. You are responsible for choosing a delivery service that provides sufficient time before your event.

14. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, transport disruption, postal or courier disruption, power failures, internet or infrastructure outages, industrial action or similar events.

Where such an event affects an order, we will take reasonable steps to minimise the effect and communicate with you where appropriate.

15. Our liability

Nothing in these terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable, or for business losses where you purchase primarily for personal or consumer use.

16. Personal information

We process personal information in accordance with our Privacy Policy .

Information about cookies and similar technologies can be found in our Cookie Policy .

17. Changes to these terms

We may update these terms from time to time to reflect changes to our products, website, technology, business practices or legal requirements.

The version in force when you place your order will normally apply to that order.

18. Governing law

These terms are governed by the laws applicable in Scotland.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.