Privacy Policy

This website is operated by Bespoke Wafers Limited, trading as Party Wafers.

Registered / trading address: 48 West George Street, Clyde Offices 2nd Floor, Glasgow, United Kingdom, G2 1BP

Email: hello@partywafers.co.uk
Phone: 0141 459 1029

In this Privacy Policy, “we”, “our” and “us” refer to Party Wafers.

We may collect and process the following types of personal information:

• your name
• billing and delivery address
• email address
• phone number
• order details and purchase history
• uploaded artwork, text, names, dates and other personalisation details
• messages you send to us by email or contact form
• technical data such as IP address, browser type and website usage data

We use your information to:

• process and fulfil your order
• contact you about your order, artwork or delivery
• provide customer support
• process payments and prevent fraud
• improve our website, products and services
• comply with legal, accounting and tax obligations
• send marketing messages where you have consented or where we are otherwise allowed to do so

We use your personal data where necessary:

• to perform a contract with you, for example to process and deliver your order
• to comply with legal obligations
• for our legitimate interests, such as running and improving our business
• with your consent, where consent is required, for example for certain cookies or marketing messages

We may share your information with trusted third parties where necessary to run our business, for example:

• payment providers
• delivery and courier companies
• website, hosting and technical service providers
• professional advisers such as accountants, legal advisers or insurers
• government authorities where required by law

We only share information that is reasonably necessary for those purposes.

We only keep personal information for as long as reasonably necessary for the purposes we collected it for, including for legal, tax, accounting or complaint-handling purposes.

Order and transaction records may be kept for longer where required for accounting and tax purposes.

Our website may use cookies and similar technologies to help the website function properly, improve performance, remember preferences and measure traffic.

Where required, we will ask for your consent before using non-essential cookies.

You can manage cookie preferences through our cookie banner or your browser settings.

Depending on your circumstances, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request erasure of your data
• request restriction of processing
• object to certain processing
• request transfer of your data where applicable
• withdraw consent where we rely on consent

If you wish to exercise any of these rights, please contact us using the details below.

If you have concerns about how we handle your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: hello@partywafers.co.uk
Phone: 0141 459 1029