Terms & Conditions

This website is operated by Bespoke Wafers Limited, trading as Party Wafers.

Registered / trading address: 48 West George Street, Clyde Offices 2nd Floor, Glasgow, United Kingdom, G2 1BP

Email: hello@partywafers.co.uk
Phone: 0141 459 1029

By placing an order through our website, you confirm that the information you provide is accurate and complete.

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where necessary, including where there is an issue with pricing, artwork, stock, or delivery information.

You are responsible for checking all personalisation details before placing your order, including names, dates, wording, colours, quantity, delivery details and uploaded artwork.

We are not responsible for customer-submitted spelling errors, date errors, formatting mistakes or incorrect files supplied at checkout.

If an uploaded file is unsuitable for print, we may contact you for clarification or request a better version.

All prices shown on the website are in GBP (£).

Delivery charges are shown separately where applicable and are added at checkout.

We will only begin production once your order has been successfully paid for.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund before production begins.

Delivery options and estimated timeframes are shown on the website and at checkout.

Delivery timing begins once your order is paid and all required artwork or order details are ready to print.

Delivery estimates are not guaranteed unless explicitly stated otherwise.

It is your responsibility to provide the correct delivery address and contact details.

Because our products are personalised and made to order, cancellation requests can only be considered before dispatch.

Once an order has been dispatched, it can no longer be cancelled.

Where production has already started, we may be unable to make changes or cancel the order.

We do not accept returns for change-of-mind purchases on personalised edible items.

If your order arrives damaged, faulty, incorrect, or not as described, please contact us within 48 hours of delivery and include your order number plus clear photos.

If the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, a full refund, or a partial refund.

Any approved refund will be made to the original payment method.

Wafers should be stored in the sealed bag they are delivered in, in a dry place, away from moisture, heat and direct sunlight.

Best before is 6 months after purchase, provided the wafers are stored correctly.

We are not responsible for issues caused by incorrect storage, mishandling, or misuse after delivery.

Nothing in these Terms excludes or limits any rights you have under applicable consumer law.

Subject to your statutory rights, we shall not be liable for indirect or consequential losses arising from the use of our products or website.

Our maximum liability in relation to any order shall not exceed the total amount paid for that order, except where the law does not allow such a limitation.

Your personal information will be handled in accordance with our Privacy Policy.

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@partywafers.co.uk
Phone: 0141 459 1029

These Terms & Conditions do not affect your statutory rights.